Category Archives: Customer Experience

The Paper Case

Posted on July 6, 2012 by

Some of you will remember the movie The Paper Chase, from which I unashamedly stole the inspiration for the title of this post.  This photo is from this CBC News article. This post was inspired by a broadcast on CBC … Continue reading →

Posted in Customer Experience, Devices, General, Mobility, Paper, Social Media | Tagged , , , , , , | 1 Comment

BYOD – Run What Ya Brung

Posted on June 4, 2012 by

This was originally posted on the AIIM Community on 2012-05-30. In the interests of full disclosure; I use a corporately issued laptop, a self-provisioned smartphone (employer pays service), a self-provisioned tablet, and a personal laptop. My tablet, while being hugely … Continue reading →

Posted in Cloud, Customer Experience, Devices, General, Governance, Implementation, Mobility, Privacy, Social Business, Social Media, Usability, Useability | Tagged , , , , , , | 6 Comments

Customer Experience – Gotta Do Better

Posted on March 30, 2012 by

Originally posted on AIIM … Many, many years ago I lived not far from the hardware store that used to be here. (My favourite barber was in the same complex. They let you smoke, served espresso, and had a pile … Continue reading →

Posted in Commununity, Customer Experience, Social Business, Social Media | Tagged , , , , , , | 1 Comment